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Go to KB976972 You encounter problems when you move data over USB from a Windows 7-based computer that has an NVIDIA USB EHCI chipset and at least 4 GB of RAM. The hotfixes in this method can resolve a known conflict with a USB external hard drive and Windows. Resolution 2 - Install hotfixes that resolve issues that may exist on Windows 7 If this method does not solve your issue, proceed to resolution 2. Instead, plug it directly into your computer.
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December 2022
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